Responsible Gaming
Gaming Should Be Entertainment
At Black Oak Casuarina, we believe that online pokies and casino games should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. It's important to play within your means and remember that the house always has an edge.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
Online gambling in Australia is strictly regulated. You must be 18 years of age or older to participate in online pokies and casino games on this website.
We are committed to preventing underage gambling and take this responsibility seriously. All players are required to verify their age during account registration.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Spending more time or money on gambling than intended
- Hiding gambling activities or lying about the amount spent
- Neglecting family, work, or personal responsibilities due to gambling
- Feeling restless or irritable when trying to reduce gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble or pay off gambling debts
- Experiencing relationship conflicts due to gambling
- Failed attempts to cut back or stop gambling
- Believing that gambling is your only chance to solve financial problems
Self-Help Tools & Control Features
We provide various tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Establish a maximum amount you're willing to lose during a gaming session.
- Session Time Limits: Set time reminders to help you take regular breaks from play.
- Reality Checks: Receive periodic notifications during your session showing your time spent and money wagered.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to prevent access to gaming.
To access these tools, log into your account or contact our customer support team.
Support Organisations & Resources
If you're concerned about your gambling or need immediate support, please reach out to one of these trusted organisations:
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling in Australia. - Lifeline Australia
Phone: 13 11 14 (24/7)
Crisis support and counselling.
International Support
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom)
www.gamstop.co.uk - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
Need Help?
If you think you may have a problem with gambling, help is available. Seeking support is a sign of strength, not weakness.
Please contact Gambling Help Online or one of the support organisations listed above. They offer free, confidential advice and counselling to help you take control of your gambling.
Remember: You are not alone, and recovery is possible.